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IT Customer Support Analyst I

Date: Sep 20, 2021

Location: Sayre, PA, US, 18840

Company: Chesapeake Energy

Our core values — integrity and trust, respect, transparency and open communication, commercial focus and change leadership — are the lens through which we evaluate every business decision. As a dynamic, growing company that offers extremely competitive compensation and benefits, our employees are our most valued assets and the foundation of Chesapeake’s performance among our E&P competitors.

Job Summary

This entry level position provides troubleshooting, technical advice, and guidance, under direct supervision, to business users on a variety of products and services in order to provide resolutions to IT related challenges. 

Job Duties & Responsibilities

  • Performs basic troubleshooting and minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Conducts research and performs analysis of products, services, protocols, and standards and makes recommendations for improvement
  • Creates knowledge base of content documenting processes, procedures, and best practice standards
  • Analyzes problems to enhance business productivity by providing technical advice, solutions or process recommendations
  • Regulates security access following established procedures to safeguard information
  • Assists with the execution of projects as directed
  • Performs other duties as assigned

Job Specific Skills

  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Basic ability to consider the relative costs and benefits of potential actions
  • Ability to analyze basic problems to develop and evaluate options as well as implement solutions
  • Ability to preserve confidentiality and work with sensitive data
  • Basic understanding of systems applications, hardware, software, and company specific applications/processes
  • Basic ability to communicate written and verbally with all levels of co-workers, customers, and external contacts
  • Basic ability to manage time and prioritize projects to meet established deadlines


  • Minimum: High school diploma or GED
  • Preferred: Bachelor’s degree - from accredited university - IT, MIS, Computer Science or related field


  • Minimum: 0 - 2 years related work experience
  • Preferred: prior oil and gas industry experience


Chesapeake Energy takes necessary action to ensure that all applicants are treated without regard to their race, color, religion, sex, sexual orientation, age, gender identity, national origin, genetic information, disability, pregnancy, military or veteran status or any other protected characteristic as established by law.


Chesapeake Energy Corporation's operations are focused on discovering and developing its large and geographically diverse resource base of unconventional oil and natural gas assets onshore in the United States.

Nearest Major Market: Scranton

Job Segment: Help Desk, Information Technology, Computer Science, Technology, Customer Service, Research